Government of India has an online Grievance forum at http://www.pgportal.gov.in
Can you imagine this is happening in INDIA?
The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like
1) Railways
2) Posts
3) Telecom (incl. Bharat Sanchar Nigam Limited (BSNL) & Mahanagar Telephone Nigam Limited (MTNL )
4) Urban Development ( Delhi Development Authority (DDA) , Land & Development Office (L&DO) , Central Public Works Department (CPWD) , etc)
5) Petroleum & Natural Gas
6) Civil Aviation ( Air India , Airports Authority of India , etc)
7) Shipping , Road Transport & Highways
8.) Tourism
9) Public Sector Banks
Allahabad Bank Andhra Bank Bank of Baroda Bank of India Bank of Maharashtra Canara Bank Central Bank of India Corporation Bank Dena Bank Indian Bank Indian Overseas Bank Industrial Development Bank of India Ltd National Bank for Agriculture and Rural Development Oriental Bank of Commerce Punjab & Sind Bank Punjab National Bank Small Industries Development Bank of India State Bank of Bikaner & Jaipur State Bank of Hyderabad State Bank of India State Bank of Indore State Bank of Mysore State Bank of Patiala State Bank of Travancore Syndicate Bank UCO Bank Union Bank of India United Bank of India Vijaya Bank
10) Public Sector Insurance Companies
GIC of India Life Insurance Corporation of India National Insurance Company Ltd. The New India Assurance Company Ltd. The Oriental Insurance Company Ltd. United India Insurance Company Ltd.
11) National Saving Scheme of Ministry of Finance
12) Employees’ Provident Fund Organization
13) Regional Passport Authorities
Regional Passport Office, Ahemadabad Regional Passport Office, Amritsar Regional Passport Office, Bangalore Regional Passport Office, Bareilly Regional Passport Office, Bhopal Regional Passport Office, Bhubaneswar Regional Passport Office, Chandigarh Regional Passport Office, Chennai Regional Passport Office, Cochin Regional Passport Office, Coimbatore Regional Passport Office, Dehradun Regional Passport Office, Delhi Regional Passport Office, Ghaziabad Regional Passport Office, Goa Regional Passport Office, Guwahati Regional Passport Office, Hyderabad Regional Passport Office, Jaipur Regional Passport Office, Jalandhar Regional Passport Office, Jammu Regional Passport Office, Kolkata Regional Passport Office, Kozhikode Regional Passport Office, Lucknow Regional Passport Office, Madurai Regional Passport Office, Malappuram Regional Passport Office, Mumbai Regional Passport Office, Nagpur Regional Passport Office, Patna Regional Passport Office, Pune Regional Passport Office, Raipur Regional Passport Office, Ranchi Regional Passport Office, Shimla Regional Passport Office, Srinagar Regional Passport Office, Surat Regional Passport Office, Thane Regional Passport Office, Trichy Regional Passport Office, Trivandrum Regional Passport Office, Visakhapatnam
14) Central Government Health Scheme
15) Central Board of Secondary Education
16) Kendriya Vidyalaya Sangathan
17) National Institute of Open Schooling
18) Navodaya Vidyalaya Samiti
19) Central Universities
20) ESI Hospitals and Dispensaries directly controlled by ESI Corporation under Ministry of Labour
Many of us say that these things don’t work in India.
Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents. A resident used the above listed grievance forum to highlight his concern. To his surprise, BSNL and Municipal Corporation of Faridabad were served a show cause notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.
So use this grievance forum and educate others who don’t know about this facility.
This way we can at least raise our concerns instead of just talking about the ‘System’ in India.
(source : email Forward)
Related Posts:
Tags: complaints, government of india, http://www.pgportal.gov.in, online Grievance, Online Public Grievance Lodging and Monitoring System in INDIA, Railways
I have submitted my Passport application (File No. Z161566) TO DELHI PASSPORT OFFICE, Gurgaon Collection centre on 03.06.2009. No response whatsoever has been received by me as yet.
Please explain.
Thanks
KATARIA SUBHAS
[Reply]
i have submitted my passport application(file no.PAT-A017359-09)to patna passport office on february 2009.police verification has done in july2009.as per records my file has despatched on 17.07.2009(despatch no.D/R889(F)09) BUT still it is displaying on site that police verification has not been received.
what is the reasion.
pls let me know
thanks
adip kumar
[Reply]
I am writing in regards to the complaint I have against Canara Bank, Rajendranagar Branch, Hyderabad. I am currently working in UAE. I had send some money to India to my NRE account # 1178103049586 on 29/09/2010. I had sent the money through Sharaf money exchange who had transferred the money to my Canara bank NRE account. In first week of August 2009, i was informed by the exchange authorities to check if the amount was credited. My father checked with Canara bank staff & found that the amount was credited to my account. Hence, I confirmed the same to them.
However, today after a year when my father went to draw the money, he was informed that the money was withdrawn as the account number was incorrect. Hence when i came to know about this, I had to check with the Money exchange who in-turn checked with HDFC bank. To my surprise, I came to know that the account number given by Canara bank was missing a digit since it was 12 digit. Even the checkbook had the same error in account number. Hence, after few investigations, i came to know that due to incorrect account number, the bank staff had rejected the transfer of the money that was supposed to be credited in my NRE account stating that the account number was incorrect. But again , they also credited to my account the same amount that was rejected. When my father checked with the bank in August 2009, they had confirmed that the amount sent by me was credited to my NRE account. But the same was missing as of today. Although the bank staff was responsible to informs that the amount was rejected back, no one took that responsibility to do their basic job.
This kind of irresponsibility from Canara bank staff is unacceptable. This incident has made me think of opting for a private bank. I would request the concerned authorities to make sure that there are checkpoints in place so as to avoid inconvenience to the customers.
I would also appreciate if this issue is addressed to the concerned Branch manager of the bank for further action.
[Reply]
I am writing in regards to the complaint I have against Canara Bank, Rajendranagar Branch, Hyderabad. I am currently working in UAE. I had send some money to India to my NRE account on 29/09/2010. I had sent the money through money exchange who had transferred the money to my Canara bank NRE account. In first week of August 2009, i was informed by the exchange authorities to check if the amount was credited. My father checked with Canara bank staff & found that the amount was credited to my account. Hence, I confirmed the same to them.
However, today after a year when my father went to draw the money, he was informed that the money was withdrawn as the account number was incorrect. Hence when i came to know about this, I had to check with the Money exchange who in-turn checked with HDFC bank. To my surprise, I came to know that the account number given by Canara bank was missing a digit since it was 12 digit. Even the checkbook had the same error in account number. Hence, after few investigations, i came to know that due to incorrect account number, the bank staff had rejected the transfer of the money that was supposed to be credited in my NRE account stating that the account number was incorrect. But again , they also credited to my account the same amount that was rejected. When my father checked with the bank in August 2009, they had confirmed that the amount sent by me was credited to my NRE account. But the same was missing as of today. Although the bank staff was responsible to informs that the amount was rejected back, no one took that responsibility to do their basic job.
This kind of irresponsibility from Canara bank staff is unacceptable. This incident has made me think of opting for a private bank. I would request the concerned authorities to make sure that there are checkpoints in place so as to avoid inconvenience to the customers.
I would also appreciate if this issue is addressed to the concerned Branch manager of the bank for further action.
[Reply]