Comments on: Screw You Customer Care

By: charitymov

charitymov — Wed, 17 Jun 2009 06:39:05 +0000

I am final, I am sorry, but it at all does not approach me. Who else, what can prompt?

By: jenish

jenish — Tue, 09 Jun 2009 16:59:52 +0000

very true..

By: Ranjith

Ranjith — Fri, 05 Jun 2009 17:08:47 +0000

Its True IVR is sometimes or most of the times necessary but just hear the initial part of it it is all their service promotion ads.. and unwanted messages.. i’m not calling customer service to hear about my account balance but for some other matter.. holding up 2 minutes is more i’ve recorded only initial 2 minutes and IVR just got to the First Menu in 2 minutes.. how dirty you call that service.. And the way they tell your account balance oh boy the dirtiest ever ..
as i’ve already mentioned in the post 30 sec is a fair time . but waiting for 2 minutes for the first option is just CRAP ..

By: Roshan

Roshan — Fri, 05 Jun 2009 17:00:40 +0000

Ranjith, sometimes it is necessary to have an IVR. There are certain services & info that any company would want to be dealt with by an IVR rather than a live agent (due to payment & stuff) and therefore it is a necessity. I hope this hasn’t kept you away from calling customer care services. I’ve been in this field for almost 6 years and I love it.